*I would like to take this opportunity to express my feelings of gratitude to
your business, I would like to thank you and your staff for a kind a courteous
job well done.
Kristen has taken her time and knowledge with utmost concern regarding my purchase.
I have and will look forward sharing to co-workers, family and friends regarding
our business experience with you. This was a business relationship well done.
Kimberly L.
*Thank you Kristen. My experience with FurnitureGeek has been fabulous. I will
be a repeat customer next time I am in the market for furniture. Thank you.
Jason R.
*We had price-compared through a couple of other online furniture sites and furniture
outlets...Furniture Geek beat the others by several hundred dollars (about 35%
less that the next best price) for exactly the same piece of furniture.
Received through our Customer Feedback from
*Please accept this note of praise and gratitude for one of your employees, Kristen O.,
Customer service Manager. She helped resolve damaged material that was on a recent
dining room furniture purchase from your company. Without fail she contacted
me with weekly status updates and always responded promptly and courteously with
any questions/concerns that I had during the time period. I'm happy to report
that my furniture was completed last week and looks beautiful! Customer service
is a grueling type of job having to deal with dissatisfied customers. She was
a breath of fresh air and as a result of efforts I would continue to shop at FurnitureGeek
if I ever have any other furniture needs in the future.
Jeanine G.
*I can't tell you enough how pleased I've been with all the help and service
I have received from Bo Smith Furniture. You and your colleagues have followed
through with all my complaints. That was something I was very unsure of when
I ordered my computer furniture online for the first time. You have certainly
lived up to all your promises and warranties. I would not hesitate to order again
from Furnituregeek.com.
Julianne
*Kasie was so helpful and really, really responsive. I never fill out surveys,
but I was impressed with the personal service I received which is so NOT common
when purchasing over the internet
Louise
*I had a great experience with FurnitureGeek.com. They saved me close to $1200
on some living room furniture!!! my salesman was very professional and my furniture
was ready in 6-8 wks like he said. I would order furniture again from them in
a heartbeat!!!
Carlee
*Thank you very much! I appreciate your updates and the excellent service that
I have received. I will be sure to call BoSmith Home Furnishings/Furnituregeek
for all of my future furniture purchases.
Maria
*I just want to let you know I received the pieces I ordered on Sunday. I am
very happy with furniture geek and the delivery service. I am extremely satisfied.
Thank you for your help
Carol
*I had a wonderful experience. There was a delay with the manufacturer but furnituregeek
keep me up to date on what was going on. They always called when they said they
would and the process was always centered around the customer. In addition, we
got an excellent deal on our furniture. We paid about 60% of what our local, well
established furniture quoted for the same pieces. Awesome! I have already given
your name to friends and family as a great source for top quality furniture for
bargain prices!!
Alan
*Spectacular way to shop for furniture...we knew what we wanted, and FurnitureGeek.com
provided us with the services to get it--at a price that beat other online offerings
by several hundred dollars. Process was simple; delivery exceeded expectations;
furniture arrived in perfect condition precisely in the time window promised by
the shipping company.
Charles
*Chanda was extremely helpful throughout the buying process. I was impressed
by the extra effort she took to contact Lane as well as her patience to make certain
my order was complete! I will be contacting Chanda directly with future orders.
David
*I ordered a Broyhill Attic Heirloom dining table & 6 chairs. My husband
& I had priced the same set at a local "discount" furniture store, and your
price was about $300 less. The salesperson thought we were joking when we told
her the price you offered! The set arrived in a timely fashion, and the delivery
company did a great job setting it up for us. I must admit, I was a bit nervous
about making such a purchase online. Overall, we were very pleased with the whole
process.
Marguerite
*I have been very pleased with the way you have responded to my emails and phone
calls. You have been polite, courteous, and timely about getting back to me with
information. I hope the rest of my dealings go as well.
Lou Ann
*Our sales associate, Kasie was very knowledgeable, friendly and extremely easy
to work with, a definite pleasure!
Paul
*I purchased two tables from you that would have cost me over $1000 retail.
I saved about 50% ordering from you. The tables were delivered in perfect condition,
well before the expected delivery date. In addition your delivery service delivered
these tables during a major snowstorm within the expected delivery times given
me. WOW! you are UNBELIEVABLE! Thanks for your great service and for the fantastic
$ savings!
DS
*We ordered 22 pieces from you guys and our experience has been wonderful. We
did a lot of market research before deciding to go ahead with furniture geek...one
has to be prepared to do this when ordering furniture without the middle man.
Even in initial calls about prices, we were always treated with great respect
and we never felt under pressure to put the order through. We were simply given
the information very politely by Chanda, who has been the most professional, polite
and pleasant salesperson we have ever dealt with (she even sent a Thank-you note
when the deposit was received). The furniture arrived on schedule. We had two
issues with the order...one of which was due to an oversight on our part. We called
Furniture geek and got through to LG and he immediately called the manufacturer
on our behalf to help resolve our problem. He even left his cell phone number
so that we could get in touch with him after work hours, if necessary. He also
resolved our other little issue very quickly (a couple of screws were missing),
and we got them mailed a week later. Like Chanda, LG was amazing. All in all,
it has been a great experience and we have recommended Furniture geek to our friends.
We wish you guys every success. You really deserve it.
Hayley
*I had a great experience dealing with your company. I have recommended you
and will continue to purchase from you when I need any items!
Dale
*I like everything about your site. Web: easy to follow and understand what
I was looking for. Other Comments: Thanks for being available, this is the first
time my Mom has bought new furniture for herself and I was glad your site was
able to help her save some money.
Feedback Form
*The china cabinet came in today and it looks great! I just wanted to thank you
on your excellent follow up. I know a lot of the problems are not your issues,
but you bear the brunt of the customers dissatisfaction. Truly appreciated! Take
care!
Jill D.
*Kasie was very helpful and professional at all times. I requested a lot of
prices and she would respond with information in a very timely manner.
Patricia
*Seldom do I write a letter about someone's outstanding performance, but this
time I need to tell you how pleased I was with the way LG handled the problems
I had with my order of a Universal Furniture credenza. His manner was extremely
polite, friendly and reassuring and he kept in frequent contact with me to give
me updates on the situation. When I called him, he knew who I was and always
thanked me for my patience. He is an outstanding employee! In fact, anyone I
ever talked to at FurnitureGeek.com was very polite. I certainly will search
your website again for things I need and will recommend your company to my friends.
Barbara
*Dear Dustin,
I received my order yesterday and it was worth the wait. I have told many people
about your company. Delivery people were very nice and professional.
Belinda
*As far as the ordering process, I wouldn't change a thing
Web: Looks good to me, easy to use. User friendly.
Other Comments: My Sales Rep, was first rate. She has been professional, courteous
and most of all patient. When I first located you, I had selected a sofa that
could not be made with the fabric I selected. (I am actually shopping for a friend
and myself). That's where the saga begins. Kasie has been so helpful and understanding
that I don't even know where to begin to let you know how appreciative I am of
all her time and effort. She never gave up on me, even when I was so discouraged,
I didn't know what to do next. Kasie is the type of employee that I would be proud
to have in my organization. She is truly someone who goes above and beyond for
her customers.
Abby
*WOW! You have gone above and beyond the line of duty shipping out SIX seat
cushions! I really appreciate your response and I am spreading the word about
your follow-up.
Don
*At first I was skeptical buying off the internet but I checked you out at the
BBB and I'm glad I did. I saved at least 30% purchasing my furniture through
your site. My Furniture arrived much earlier than anticipated and the financing
plan made purchasing and paying off the furniture easy. I will be buying from
you again in the future.
Kim
* I LOVE my new furniture. Chelsey was wonderful assisting me throughout the
whole process of buying the furniture. She was extremely patient in explaining
how the process works and calling me for updates on my furniture. What a sweet
disposition she has. The transaction went very smoothly from the process of ordering
to the delivery. The people that delivered the furniture were top notch and extremely
careful. I would definitely recommend furniture geek to others. I have a brand
new empty house and look forward to ordering furniture from furniture geek again
very soon!!!!
Thanks,
Chanel
*Chanda was very helpful and even went out of her way to clarify and be sure
what I wanted. Everything has been great so far!
Thanks,
Christy
*Web site first rate. I had an excellent experience so far with your company.
Every sales representative was courteous, easy to understand, and patient. In
a time where customer service on the whole to be non-existent, it was wonderful
to receive such great treatment. I really can't think of a way to improve your
service.
Julie
*Ya'll have a great website. It was so easy to see the list of manufacturers
you carry and get all my questions answered. I must say I was a little nervous
ordering from a place called Furniture Geek but everything about my experience
with ya'll has been great. Chelsea was wonderful on the phone and really knows
her stuff. Everything was handled just as promised and ya'll followed up to make
sure everything arrived just as promised. Your customer service really is that!!
With the amount of money I saved and such wonderful service, I'm telling everyone
about Furniture Geek. I wish I knew about ya'll sooner!!
Janice
*Web site first rate and Attractive and easy to navigate. Just placed our order
today!
Thanks,
Roger
*Your Customer service and commitment to high standards is simply outstanding.
You made the process very smooth and kept us informed step by step. Chelsea ROCKS!
-Thank you for everything!
Bertha
*I am a new customer who has lost everything to Hurricane Katrina in both Louisiana
and Mississippi. We are building a new home and needing new furniture, I requested
a quote from you on line. The very next day I received a call from an extremely
nice young lady, namely, Chelsey. She was so helpful and at once we developed
an excellent relationship. After speaking with her several times before I made
my decision on which pieces to order, I placed a rather large order with her,
actually more than I had originally intended. The prices were much less than anywhere
else I had checked, but the service and the friendly personality of Chelsey made
spending a lot of money more palatable. I have since had to call with more questions,
and when she was not available, the other people taking the calls were just as
polite and helpful. That is what separates one company from another. The fact
that you actually returned a call was very impressive to me. In dealing with all
the people I have had to deal with in the last few months, my biggest gripe is
that no one returns calls. I have since recommended your business to my friends
and will continue to do so. I haven't received my furniture yet because my home
is not ready, but she assured me that it will be held for me until we are ready
for it. I couldn't ask for any more.
THANKS CHELSEY!
Louise B.
*I just want to thank you for all your help. I received the furniture yesterday
and it is beautiful!!! The gentlemen were very nice and polite. I am sure I
will be contacting you soon because now I am looking to do the family room over
since we just bought the house. Thanks again Chelsey, you have been great!
Thanks
Jeanne S.
I wanted to inform you that my bedroom furniture was delivered yesterday and
everything with our transaction; from easy ordering to the delivery and set up
went as you had stated. My wife is certainly excited with her new furniture and
I am excited with the savings I received by finding you and the Furniture Geek.
I want to thank you for all the assistance and communication you personally provided
in keeping me informed on the status and delivery of my order. To be honest, I
had some reservations in making this purchase through an unknown source. You have
eliminated any of my doubts with this transaction and I can assure you, when I
am in the market for additional furniture in the future, I will be typing away
on the keyboard for the Furniture Geek!
Thank You Again.
Jim S.
*Chanda, wanted to let you know she was very pleased - it was delivered before
the delivery date and everything - wanting to just let you know how pleased she
was.
Phone in Message
Donna P.
I do want to say that I have been thoroughly impressed with this transaction
and all the staff with Furniture Geek and Bo Smith Furniture. Although I make
many purchases today through the Internet, this was the first furniture purchase
for me. It has been very pleasant and everything from ordering to delivery was
as stated so I am certainly satisfied with my transaction with you. Unfortunately,
we had this one glitch and one which I should have noticed. I can assure you that
your company will be first on my list for my future furniture needs.
You have my approval to use me or my experience with this purchase as a testimonial.
As I was doing my own analysis, I reviewed the statements and testimonials on
your site. This is one reason I chose to make this purchase with the Furniture
Geek. I can assure you that I will also communicate my experience with other friends
and people I come in contact with as well.
The key factor that I always look for with choosing a partner is honesty and
delivering on commitments. Again, my compliments to all the team with your company
as YOU did deliver on your commitments and have been very responsive to any request
I have had.
Jim S.
*I have been working with LISTON G. for the good part of seven months as he has
been trying to resolve an issue on a buffet server. He did resolve it - even after
I was ready to give up. What a great asset to your company. Best customer service
I have ever received!!!!!
Lorry S.
*I was a skeptic and I truly was not 100% sure, that you could match the missing
piece I was looking for. I was even told "no way you can match the china hutch",
by a friend. To everyone's surprise, the pieces delivered were the matching pieces
I was looking for and delivery was just like what I was told. Thank you so much,
and I'll be calling you again once I'm ready to order my living room set.YEAHH!!
Elizabeth
*Improve??? Are you kidding? You guys are awesome and you took care of me. I
was concerned about the delivery, but Peace Transport did a fantastic job. The
communication was great. Jason, my salesman took great care of me. The only reason
that I am emailing is because at the same time I ordered from furnituregeek.com,
I ordered from Turner's Fine Furniture (a local store). I am still waiting on
the furniture from my local guy; meanwhile, I am sitting on a dining room chair
and eating at the table I ordered from furnituregeek.com. I wish I had ordered
the other stuff from furnituregeek.com. Thanks!
Janice F
*Excellent, Would like more pics on the Living Room Link, instead of just manufacturers
Other Comments: Furniture Geek has excellent customer service, top notch people
in the offices to help you along the way and fantastic prices. Will never shop
anywhere else again.
Helen
*Get Better: It would be nice to make getting prices a little easier. Other than
that I enjoyed the whole experience. Web: Pretty good. The site was pretty easy
to use. It would be nice if I didn't have to go search under every manufacturer
to see what you might carry. If you could have all that info on your page, that
would be very helpful. Other Comments: I was very impressed with Dustin. He was
honest, very helpful, and got back to me with any questions I had in a timely
manner. I will definitely contact him next time I'm in the market for more furniture.
Heather
*Hi, Liston! I've been meaning to contact you, so I'm glad you reached out to
me. We did get the back panel and it is the correct one and in perfect condition!
Again, we really appreciate all of your help and consistent follow up. I will
definitely purchase from Furniture Geek again and have already spread your name
to my friends and family! Please do forward me the contact information for your
boss, as I would like to tell him what a great job you've done. Thanks again!
Rita
*Response time to questions submitted through the Contact Us option was first
rate! Kudos again to Chelsey for being so helpful, friendly and knowledgeable.
I was a little nervous making a major purchase on the Internet and from out of
state, but Chelsey made me feel at ease right away. Based on the purchase process
I would definitely suggest your services to my friends and family.
A. Pena
*My over all experience was first rate and your web page is excellent
Marcia
*Your selection of furniture companies to represent is the most extensive I have
seen yet. Lots of higher end companies to choose from! The sales people were
quick at getting back with their quotes and their quotes were all at least $200
LESS than other online companies I have used in the past. The actual ordering
process was fast, easy, and painless.
Thanks,
Laura
*I live in Middle Tennessee and recently ordered furniture through you. My costs
ended up being about 40 to 45 percent off! It's unbelievable the money I saved.
The entire process from beginning to end was great without a single problem. My
main concern was the possibility that the furniture might be damaged after it
arrived, but the delivery guys were first rate! No damage, no problems. I have
already recommended you to my friends. I would definitely order from you again.
S. Taylor
*Chanda has worked tirelessly on our behalf to make sure we were completely satisfied
with our shopping experience. Her dedication, attention to detail, and timely
assistance proved invaluable. It is because of her that we will continue to be
loyal customers when our need arises. We will also recommend your company to
those who ask us for advice about purchasing furniture at affordable prices.
Greg & Lina
*Your site does an excellent job explaining all your policies and procedures
and you set the right expectations. I felt very clear about how my purchase would
be completed. I just received my furniture and it's better than I expected!
Chelsea was great with customer service and answering all my questions. I am
extremely happy with my purchase and and very impressed with you delivery service.
I saved over $500 and would definitely buy from you again as well as recommend
you to my family and friends.
Carolyn
